A Streamlined Rack Offering
Since Milestone was acquired by Legrand we have worked continuously to assess our business and make thoughtful adjustments where we find opportunities to create a more cohesive customer experience. For several months the teams at Chief and Middle Atlantic have evaluated the AV rack product lines and have made the decision to streamline Legrand AV’s product offering.
Due to the volume of overlap between the Chief and Middle Atlantic rack lines, we will begin phasing out Chief’s Raxxess Series in January 2019, with the intention to obsolete or transition all Raxxess SKUs by the end of Q2.
We realize this transition may put you in a difficult position with existing project specs, however, the team at Middle Atlantic is ready to do whatever it takes to ensure your projects are completed on time and on spec. We’ve designated individuals in both the Chief and Middle Atlantic technical support teams to act as dedicated resources throughout this process, and to help you through any challenges that arise.
We believe whole heartedly that this decision will ultimately provide you, our customer, with the industry’s best AV rack experience. Middle Atlantic has the broadest portfolio of AV rack solutions on the market, designed for optimal performance and time-savings, enhanced with custom capabilities and backed by world-class service.
You can find equivalent product information on the majority of rack products by downloading the Chief/Middle Atlantic Cross Reference.
Rest assured, we are taking every step to assist you in this transition. Below you will find a list of FAQ's to help address any concerns you may have.
Download Rack Cross Reference
Frequently Asked Questions
How do I determine which Middle Atlantic product I should order?
To find the recommended Middle Atlantic SKUs please download our cross-reference guide. In the months ahead, we will add links to the product pages of the affected Chief rack products, connecting to the recommended replacement product on middleatlantic.com.
If I’m not a MAP customer, how do I become one?
Please connect with your Territory Sales Manager to do so. We would be happy to work with you on this.
If I have current projects that specify Chief racks, will I still be able to purchase them?
It may be possible depending on the product and timing of the project. Please call us to discuss. Whatever the case, with the large Middle Atlantic Products rack and rack accessory portfolio, as well as custom capabilities, we will be able to support your existing projects with a solution that keeps you on time and on spec.
Middle Atlantic: 800.266.7225 – option 3
When will this happen?
We will transition customers and products by Q1 of 2019. Because there is so much cross over on our product offerings, the initial phase out will begin in January, 2019, affecting the majority of Chief rack products. We will continue to work through transition plans for the remaining SKUs, with all rack products transitioned to Middle Atlantic by the end of Q2.
I’m concerned about a SKU that’s not mentioned in the cross reference, how do I find out what’s is happening with that product?
We recognize that, in some instances, there are not direct equivalents between the Chief and Middle Atlantic portfolios. As such, we are continuing to evaluate the following SKUs and develop plans for continued support in 2019:
S2 Modular Knock Down Racks (NS2 Series)
Elite Roll Top Desks (ERT Series)
F1 Series Furniture Racks (YF1 Series)
Still Have Questions?
Please contact our dedicated support team at email@example.com or 800.266.7225 – option 3.