Frequently Asked Questions
How do I purchase Chief products?
How do I locate my regional sales representative?
Where is Chief located
How do I get pricing information and are discounts available for large orders?
How quickly can I receive my order?
What is your damaged goods/return policy?
What is your Return Authorization Policy?
Are Chief products covered under a warranty?
Q: Is ViewShare Microsoft Certified?
A: The Logitech C930e and Jabra SPEAK components included with ViewShare are both Skype for Business Certified, and optimized for use with Skype and Lync.
Q: Does ViewShare Fusion work with other peer-to-peer software beyond Lync and Skype?
A: ViewShare’s components are optimized for use with Lync and Skype, and Skype for Business Certified, but should work with any peer-to-peer software that allows the input of external audio/video devices.
Q: Does the ViewShare Fusion camera have pan, tilt and zoom capabilities?
A: Yes. The Logitech Webcam C930e includes zoom to 4x in 1080p and has an optional light application for control of pan, tilt and zoom.
The application can be downloaded here.
Q: Are there multiple options for positioning the ViewShare Fusion camera?
A: Yes. ViewShare Fusion has options for placing the camera above, below and between displays. Above/below models include 180Ëš of swivel, 0-180Ëš of tilt and 3.1-6.3” (79-160 mm) of depth adjust. Center models include 3.2-5.2” (81-132 mm) of depth adjust and no tilt or swivel.
Above/below camera placement: FCA800V, FCA810V, FCA800VE, FCA810VE
Center camera placement: FCA820V, FCA820VE
Q: Is ViewShare compatible with both PC and Mac devices?
A: Yes, ViewShare is compatible with Windows 7 or 8 and Mac OS X 10.7 or higher.
Q: Do I need to download drivers for the Logitech camera?
A: It is not necessary to download drivers for the Logitech camera, but is highly recommended to ensure optimum camera performance. The optional light application is required to utilize the pan/tilt capabilities.
The application can be downloaded here.
Q: What are the system requirements for using ViewShare?
A: Windows 7 or 8
Mac OS X 10.7 or higher
2.4 GHz Dual Core processor or better
2 GB RAM or more
USB 2.0 port (USB 3.0 ready)
Q: ViewShare is using my device’s audio input/output – how do I get it to use the Jabra speakerphone?
A: Windows – In Lync/Skype go to Tools > Options and choose Audio. Select Jabra SPEAK 410 USB from the drop down menu.
A: OS X – Go to the Lync/Skype menu > Preferences and choose Audio or Audio/Video. Select Jabra SPEAK 410 USB from the drop down menu.
Q: ViewShare is using my device’s internal camera – how do I get it to use the external Logitech camera?
A: Windows – In Lync/Skype go to Tools > Options and choose Video. Select Logitech Webcam C930e from the drop down menu.
A: OS X – Go to the Lync/Skype menu > Preferences and choose Video or Audio/Video. Select Logitech Webcam C930e from the drop down menu.
Can’t find the answer to your question? Please contact us at our Customer Care team at 1-866-977-3901 or chief@chiefmfg.com.