Resolving Sign In Issues
We have recently undergone some enhancements to our My Account Sign In experience, and some users may experience issues due to unique browser settings that will need to be resolved. If you are experiencing issues signing into your LegrandAV.com Account, we ask that you attempt to close your browser (not just the tab but entire browser) then start a new one and try signing in.
If this doesn't help, you may have to clear your browser cache. See the links below for instructions on how to easily clear your cache for our supported browsers.
How to Clear Cache in Our Supported Browsers:
• Chrome
• Edge
• Firefox
If you are still experiencing issues after clearing your browser cache, reach out to us through Live Chat or by emailing us at av.feedback@legrand.com. Thank you for your continued support and understanding in these matters.