Frequently Asked Questions
How do I purchase Chief products?
How do I locate my regional sales representative?
Where is Chief located
How do I get pricing information and are discounts available for large orders?
How quickly can I receive my order?
What is your damaged goods/return policy?
What is your Return Authorization Policy?
Are Chief products covered under a warranty?
Q: How do I know when to order the VCM Mount rather than the RPA?:
A: Chief's cross-reference chart tells you exactly which mount to order for your projector. Q: Do I need to order the HB bracket separately?:
A: No, the assembly ships complete when you order a VCM ceiling mount. The HB bracket as a separate part number is used only for Chief lifts. One VCM part number includes both the universal top and HB bracket. Q: How much assembly is required?:
A: None. Just attach the HB bracket to your projector. Q: How much height will it add to my installation?:
A: The VCM top is only 4" high plus various HB bracket heights. Q: How much weight does the mount hold?:
A: Each mount is custom designed to support the weight of the projector models specified. However, your ceiling must hold at least 5x the total weight of your installation. Q: Do I need any additional accessories to install the VCM?:
A: Yes. The VCM can be flush mounted to the ceiling with the LPK1 Low-Profile Mounting Kit. However, often times you will need to lower your projector from the ceiling a specific distance and you will want to order the appropriate accessories. Choose the right solution for your installation.