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Privacy Policy

 

INTRODUCTION

Legrand AV Division is committed to protecting and respecting your privacy. We want to inform you how we use and protect your personal information. This includes informing you of your rights regarding your personal information that we hold. This Privacy Notice sets out how we collect, use, process and store your personal information.

The Laws and Regulations

The laws that govern personal data in the EU are REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”).

Who is Legrand AV Division?

The processing of personal Data is carried out under the responsibility of Legrand | AV. Find the contact details of our offices worldwide below:

  • United States: Legrand | AV Headquarters 6436 City West Parkway Eden Prairie, MN 55344 USA. P 1-866-977-3901 / F 1-877-894-6918 av.support@legrand.com 
  • EMEA: Legrand | AV, EMEA Office Franklinstraat 14  6003 DK Weert Netherlands. P +31 495 580 840 / F +31 495 580 860 av.emea.sales@legrand.com
  • Asia Pacific: Legrand | AV, APAC Office Room 902-3 & 918, 9/F. Shatin Galleria 18-24 Shan Mei Street Fotan, Shatin, N.T. Hong Kong. P +852-2145-4099 / F +852-2145-4477 asia.sales@milestone.com

www.legrandav.com

The Website LegrandAV.com ("the Website") is hosted on the servers of  Legrand | AV Headquarters.

 

IDENTITY OF THE DATA CONTROLLER

The processing of personal data collected is carried out under the responsibility of:

Name and contact details of the Data Controller: Legrand | AV Headquarters
6436 City West Parkway
Eden Prairie, MN 55344
USA
Legal information on the Data Controller:

Public limited company with capital of €54,912,550
SIRET No. (Business reg.) 758 501 001 00013
APE Code (Business category) 2733Z

Registered with the Limoges Trade and Companies Register under the number 758 501 001
VAT ID No. FR 94 758 501 001

 

 

DATA COLLECTED AND PURPOSE OF DATA PROCESSING

Data That You Communicate to Us:

Section of Site Nature of Data Collected Purpose of Data Processing Retention Period Access to Data (Services/Teams)
Signing up for Email Newsletters

Title*

To send email newsletters. Indefinite and will be retained until the point that it is requested to be deleted by the contact and/or we determine that it no longer needs to be retained. Pardot, Digital Marketing Team
Country*
Email Address*
Preferred Brand(s)*
Become a Dealer Form Company Name* Approval to become an authorized dealer. Indefinite and will be retained until the point that it is requested to be deleted by the contact and/or we determine that it no longer needs to be retained. Salesforce, Customer Intelligence Team
Title
First Name and Surname*
Phone Number*
Fax
Email Address*
Address* (including Street, City, State/Province, Zip/Postal Code, Country)
Primary Brand*
Market*
Website
Number of Employees at Your Company
Bid Request Form Dealer Name* Provide a bid request. Indefinite and will be retained until the point that it is requested to be deleted by the contact and/or we determine that it no longer needs to be retained. Salesforce, Customer Intelligence Team, Sales Team, Customer Care Team
Account Number*
Address* (including: Street, City, Zip/Postal Code, and Country)
Contact First & Last Name*
Email Address*
Phone Number*
Project Name*
Project City*
Project State*
Expected Decision Date*
Anticipated Installation Date*
Architect
Consultant
If Legrand | AV products are recommended on End User's Bid
Products to Quote
Distributor Bid Request Form Distributor Name* Provide a bid request. Indefinite and will be retained until the point that it is requested to be deleted by the contact and/or we determine that it no longer needs to be retained. Salesforce, Customer Intelligence Team, Sales Team, Customer Care Team
Reseller Name*
Account Number*
Address* (including: Street, City, Zip/Postal Code, and Country)
Contact First & Last Name*
Email Address*
Phone Number*
Project Name*
Project City*
Project State*
Expected Decision Date*
Anticipated Installation Date*
Architect
Consultant
If Legrand | AV products are recommended on End User's Bid
Products to Quote
Create a Dealer Login Form Company Name* Create a dealer login to access account information. Indefinite and will be retained until the point that it is requested to be deleted by the contact and/or we determine that it no longer needs to be retained. SAP, Customer Care Team
Address* (including: Street, City, Zip/Postal Code, and Country)
Phone Number
Fax
Email Address*
Dealer Account Number*
First and Last Name*
Title
Role*
Access Type*
Literature Request Form First and Last Name Provide hard copy of catalogs and brochures. Indefinite and will be retained until the point that it is requested to be deleted by the contact and/or we determine that it no longer needs to be retained. Marketing Team
Address (including: Street, City, and Zip/Postal Code)
Email Address*
Feedback Form Email Address Ability for customer to provide feedback and communication to Legrand | AV. Indefinite and will be retained until the point that it is requested to be deleted by the contact and/or we determine that it no longer needs to be retained. Customer Care Team, Digital Experience Team

* Denotes mandatory data.

Data identified as mandatory are essential for providing the service. Failure to fill in a mandatory field will result in the inability of the request to be submitted and processed. When you provide us with optional data, you have the right to revoke your consent at any time by following the detailed procedure in the section "Exercise of users' rights".

On the basis of our legitimate interest in the on-going improvement of our customer relations, we should inform you that the data provided will be cross-referenced against those held by us and may therefore be used in order to create your customer file in our CRM tool, Salesforce.


Data Collected During the Use of Our Services:

Data Collected Purpose of Processing Legal Basis of Data Processing Retention Period
Statistics about the internet user’s equipment To ensure the user’s equipment allow cookies from the LegrandAV.com site and to offer the appropriate version of the website on the basis of the device being used. Consent Indefinite and will be retained until the point that it is requested to be deleted by the contact and/or we determine that it no longer needs to be retained.
Statistics about the internet user’s browsing history on our website To allow the production of statistical data in order to analyze traffic and enhance the website accordingly. Consent Indefinite and will be retained until the point that it is requested to be deleted by the contact and/or we determine that it no longer needs to be retained.
Geographical Region To offer the appropriate version of the website on the basis of the product offering and content. Consent Indefinite and will be retained until the point that it is requested to be deleted by the contact and/or we determine that it no longer needs to be retained.

 

 

EXERCISE OF USERS’ RIGHTS

You have a right to access, rectify or delete personal information collected concerning you. You can request that their processing be restricted or you can object to them being processed.

If you request the erasure, or object to the processing of data specified as mandatory, you will no longer be able to access certain Website functions, as they require the processing of your data in order to operate.

Should you so request, we could send you the personal data that you have provided to us in an easily accessible format.

You also have the right to define guidelines for the fate of your data after your death.

To exercise your right, please send your request:

  • By post to:
    LEGRAND, Service Consommateurs (Consumer Affairs Department) or Service Relations Pro (Pro Relations Department)
    128 avenue du Maréchal De Lattre de Tassigny
    87045 LIMOGES CEDEX, FRANCE
  • By email to:
    FR-SM-data-protection-officer@legrand.com

Your request will be processed within one month of receipt. If necessary, this period can be extended by two months, in view of the complexity and the number of requests. In this case, you will be informed of this extension and its reasons within one month of receipt of the request.

No payment will be required for the exercise of your rights except in case of manifestly unfounded or excessive demand. In this case, the Legrand Group further reserves the right to not respond to your request.

If you are not satisfied with the manner in which your request was processed, we invite you contact us at the following telephone number: [0 825 36 03 60]. In the event you remain dissatisfied with our response, we remind you that you have the right to lodge a complaint with the French data protection authority, Commission Informatique et Libertés (CNIL): https://www.cnil.fr.

 

 

CONDITIONS OF DATA PROCESSING

The personal data are processed with the help of manual and computer tools. The sole purpose of this processing is to achieve the objectives stated with a view to ensuring data confidentiality and security.

 

 

ACCESS TO DATA

Only the following have access to your personal data, within the limits of their respective assignments:

  • The internal services of the company Legrand, established in the France, in order to process your requests: Digital Experience Team, Marketing Team, Customer Care Team, Sales Team, CRM Team, and the IT Team.
  • The data processor Pardot, insofar as managing customer relations. We also inform you that our partner, Pardot, has a "Privacy Shield" certificate and as such, any possible transfer of your data for hosting in the United States will take place under security and privacy conditions that are considered adequate according to European legislation.
  • The data processor Salesforce insofar as managing customer relations. If you are not already included in our database, we would like to inform you that a customer file may be created based on the data that you have provided. We also inform you that our partner, Salesforce, has a "Privacy Shield" certificate and as such, any possible transfer of your data for hosting in the United States will take place under security and privacy conditions that are considered adequate according to European legislation.
  • The following platforms and social networks: Facebook, YouTube, Twitter, Pinterest, and LinkedIn insofar as they access data relating to your browsing history on our Website when you confirm your agreement. We also inform you that Facebook, YouTube, Twitter, Pinterest, and LinkedIn have a "Privacy Shield" certificate and as such, any possible transfer of your data for hosting in the United States will take place under security and privacy conditions that are considered adequate according to European legislation. For further information, please consult the section below entitled "Type of cookies".

We inform you that the aforementioned service providers and data processors are bound by an obligation of confidentiality and may only use your data in compliance with our contractual provisions and the applicable legislation.

 

 

DATA SECURITY

The LEGRAND Group has implemented adequate physical, electronic and administrative protection measures that comply with the regulations in order to protect your personal data. The LEGRAND Group would like to draw the users' attention to the potential risks in terms of data confidentiality linked to Internet use. It is the responsibility of the user to set up or ensure the use of a personal secured computer network, as well as to ensure a correct technical configuration of the connection box connected to your Internet service provider and of other devices such as radio access equipment (e.g. WIFI, 4G, etc.).

 

 

COOKIES AND SIMILAR TECHNOLOGIES

While you are browsing, cookies are stored on your device (computer, mobile phone, tablet), subject to the choice you have made and that you can change at any time by managing your settings (see "Accept or reject cookies").

Placed on your terminal when you visit a website, a cookie is a small text file containing information about your browsing (pages viewed, date and time of the consultation, etc.), whose main purpose is to enhance your visit and allow you to receive targeted services.


Types of Cookies:

Internal cookies required for the Website to operate:

Technical Name of Cookie(s) Purpose Retention Period
WECO_cart Used to detect the items you placed in the user's cart. 30 minutes
WECO_session Used to detect if the user has been inactive after signing into their account in order for the system to automatically sign you out after 30 minutes of inactivity. 30 minutes
WECO_sitecore Used to detect the user that has signed into their account. 30 minutes
WECO_user Used to detect the details of the user who has signed in including: First and Last Name, Sales Organization, Distribution Channel, Customer Name, Customer Catalog(s), Region, SAP Price List Assignment, whether the user is the admin of their Customer Account. 30 minutes
__atssc
__atuvc
__atuvs
Used for the AddThis social sharing widget which enables visitors to share content with a range of networking and sharing platforms. It stores an updated page share count. 2 years
ASP.NET_SessionId Used to maintain an anonymised user session by the server 1 year
FILTERS
FILTERSITEM
SearchFilterParameterProducts
Used to preserve filters chosen by the user on Product List pages. 1 year
globalSearchOption Used to preserve the Brand that the user has chosen to search under within the Search bar. 1 year
MAXPERPAGE Used to preserve the number of results the user has chosen to see per page on Product List pages and Search Results pages. 1 year
Milestone_ClientRegion Used to detect the user's geographical region to serve necessessary content and product offerings. 1 year
notification Used to detect if the user has closed out the notification banner at the top the website. 1 year
SC_ANALYTICS_GLOBAL_COOKIE Used to detect the settings that the user has specified after they have left the website and came back (e.g. If a user has selected a different region other than the one auto-detected, this cookie would recognize that and apply the user's previous selection). 10 years
website#lang Used to detect the language of the website. 1 year

These cookies enable the Website to function optimally. You can object to this and delete them by referring to the section below, “Accept or reject cookies” but your user experience may be adversely affected.

 

Audience measurement cookies:

Technical Name of Cookie(s) Purpose Retention Period
__ga
__gid
GOOGLE ANALYTICS: used to record statistics about the internet user's equipment and browsing history (statistics) on the LegrandAv.com site. No personal data is stored. 2 years
_ceg.s
_ceg.u
Track user interaction on the website. 3 months
dtCookie
dtLatC
dtPC
dtSa
rxVisitor
rxvt
DynaTrace: An application performance management (APM) software company that manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring. No personal data is stored. 1 year
Visitor_Id Used by pardot to track users browsing behavior and activities. 10 years

No nominal data are stored and no statistical data are cross-referenced with any nominal data that the Legrand Group may have. You can reject cookies and statistical analysis of your browsing data. To make this choice, see the section below, "Accept or reject cookies".

 

Third party cookies aimed at improving the interactivity of the Website:

The Website offers services made available by third parties.

These features use third party cookies directly deposited by these services. During your first visit to the Website, a banner informs you of the presence of cookies and invites you to indicate your choice. They are only deposited if you accept them or you continue browsing the Website and visit a second page; you may accept or reject the cookies by following the directions detailed below, "Accept or reject cookies".

 

Accept or reject cookies

You can set your browser to store cookies in your terminal or reject them, either routinely, or depending on where they originate from, or to inform you each time a cookie is stored in your terminal, so you can decide whether to accept or reject them.

However, the deletion of all cookies used may lead to the alteration or loss of certain settings or information and make browsing difficult or even impossible.

The configuration of each browser is different. It is described in your browser's help menu, which indicates how to change your cookie preferences. Here is how to control or prevent the storage of cookies:

If you are using different terminals, make sure you configure the browser on each of them in accordance with your preferences.

If you don't wish to change the cookie settings, simply carry on using the website.

For more information about cookies and their impact, please visit the "Vos traces" (Your traces) section of the CNIL website (the French personal data protection authority): http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/.

 

 

UNDER SIXTEEN

Minors aged under sixteen are not the target user group of the Website. However, access to the Website is not restricted to adults since the contents of the Website are not prohibited for minors under 16.

The Website does not knowingly gather or use any personal information from children under 16. If information concerning a minor is gathered by the Website, the minor’s legal representative has the possibility to contact the Customer Relations Centre of Legrand in order to rectify, modify or delete this information (see "Exercise of user’s rights").

 

 

AMENDMENT TO THE PRIVACY POLICY

This document may be modified at any time without prior notice. We invite you to consult it regularly.

Legrand Group also has a personal data management policy; it is available at www.legrand.com/en/our-responsibility/csr-home